Managed IT by Techcellence

A great flexible IT plan to get the IT support you need, when you need it.

No matter what your core business is, there’s no denying that technology plays an important role in day-to-day operations. And as we grow more dependent on IT, it’s becoming increasingly-important that your network and systems are online and operating efficiently at all times. That’s where our  techcellence Managed approach to IT can help. With proactive remote monitoring and management, we’re able to keep tabs on your IT infrastructure 24x7, 365 days a year – and when a problem does arise, our technical experts can quickly resolve it; in many cases before you’re even aware that there was a problem at all.

IT designed for your business needs!

Remote Assistance – Providing remote assistance enables us to manage all your servers, workstations, routers, etc without us coming on-site, meaning we save time and you money. 

On-Site IT Consulting Services – Some issue can not be solved remotely in that case we provide onsite support. 

 

One of the key benefits to Managed IT Support is the ability for us to quickly diagnoses issues and often prevent them from happening in the first place. Providing effective solutions, our monitoring provides visibility for us to see what is happening in your environment. With services such as; 

> 24×7 availability

> Storage operation from monitoring and provisioning to trending, forecasting, troubleshooting and performance tuning

> Reliable and redundant, our Managed Storage solutions are available in combination with the cloud, colocation, and manage services environments.

> User and configuration administration

> Incident and problem management

> Security event analysis

> Optimisation and performance analysis.

One size does NOT fit all!

Techcellence IT support and service are designed to meet your ongoing operational requirement.

Providing complete management for your entire network for one simple monthly fee is a great approach for many businesses however a one size fits all approach is not what we're about. There are many businesses in Albury Wodonga who only needs us sometimes or for certain services. This is why we also offer On-Demand Support, Phone or Internet Support and Service Management Support.   

Support on-demand - A great flexible IT plan Techcellence has for businesses to get the IT support when needed.

On-Demand Support is designed to address the needs of clients who want a highly responsive, professional and reliable IT resource available when the need arises, but don’t necessarily need or want ongoing maintenance services. 

Server Maintenance - Without a doubt servers are the heartbeat of every network.

Our server maintenance plans are designed to keep your server/s updated and always working to produce the expected performance for your network users. This service provides remote and telephone support, site visits as required and work outside business hours associated with the maintenance of company servers and disaster recovery. Our server maintenance plans include: 

> Checking server log files 

> Applying necessary service packs and updates 

> Checking hard disk space 

> Checking core file and folder permission 

> Checking complete security 

> Checking application functionality 

> Checking redundancy 

> Recommending necessary software and hardware upgrades 

> Check backups and more

Why Techcellence? 

> Quick diagnose of problem and provide effective solution 

> Our monitoring provides visibility to you that what is happening in your environment

> Storage operation from monitoring and provisioning to trending, forecasting, troubleshooting and performance tuning 

> Reliable and redundant, our Managed Storage solutions are available in combination with the cloud, colocation, and manage services environments. 

> User and configuration administration 

> Incident and problem management 

> Security event analysis 

> Optimization and performance analysis.

What services do we manage?

> Troubleshoot and repair problems 

> Labor to keep network components optimized and running

> Unlimited onsite & remote support to maintain your network optimized and running in a steady state

> Periodic Managerial IT consultation visits 

> Reports on network health 

> Optimization and server inspection of the workstation.

> Advanced monitoring

> Protection from antivirus and antispyware

> Protection from antispamming

> Policy management

> Scripting and automated application deployment

> Inventory and Budgeting Assistance

> We set up, manage and monitor your core IT infrastructure to keep your business running without interruption. 

Think this is might suit you?

Schedule your meeting to find out more