A determination to help businesses use technology to achieve more while enhancing customer service – without adding new challenges – was the driving force behind Darin and Sonya founding Techcellence back in 2009.
Since then, Techcellence's team of certified experts has been on a journey of continuous improvement to provide businesses with the most up-to-date technology advice, products, solutions, and services needed to enable their people and customers to get more from technology.
We’ve made sure we have supported our committed team with the best systems, processes and platforms to help them better serve the 3000-plus users we currently support.
Our Approach - We're not pushy!
At Techcellence, we don’t push technology for technology’s sake but instead invest our time stripping out the complexity.
Our expert team, systems and processes, and the investment we make in automation address some of our customers’ common everyday service needs.
Whether providing complete end-to-end managed outsourced IT service solutions or specialist advice and support for specific technology needs, we deliver IT in the way it should be – simple and easy to use, helping our customers’ do the jobs they are employed to do better and more efficiently.
The Techcellence team work collaboratively with you and your team to deliver tangible and measurable results, focusing on providing exceptional customer experiences at every engagement point, every day.
Our team are highly certified across a wide range of technology solutions and share a passion for driving continuous improvement and innovation, to ensure they deliver first-class experiences for our customers and their people, every day – wherever they are.
Supportingourcommunity
As a local business, Techcellence is committed to supporting and giving back to local clubs and organisings that positively contribute to the community we live and operate in.
Techcellence has been a proud sponsor for 9 years.
Albury Business Connect provides a platform for business owners and organisions to connect, learn and share their shills, knowledge and product within the Albury-Wodonga business community.
As a player, Senior Coach, past president, recent life member and current committee member it's fair to say Darin is passionate about football.
In 2015 Techcellence jumped on board as a sponsor and contiunes to give back to a club that provides some joy and fitness for all playing abilites from ages 4 years of age in the miniroos program right through to the Over 35's compition.
We, really do love IT!
As a locally own and operated company, created by owners Darin and Sonya in 2009, our strong genuine passion and focus on customer experience, provides a first-class service.
With trust and transparency of utmost importance, we feel the need to outline the ethic we has as a business and team operate.
Oh, and we do really do love IT!
Our Ethics
#1 Be Honest
We will never lie about our strengths, or background, our expertise, or even the hour's we spend on a project. Our clients trust us, they take a leap of faith when hiring us and we will never violate that trust for any reason, especially not to keep a job - which brings us to #2.
#3 - Wait when Necessary
Knowing when to wait is the flip side of #2. As an IT provider it is unethical to push a point of view beyond detection. In other words, it's our job to present what we've learnt and make our best recommendation. It's not our job to force our recommendation.
#5 - Maintain Confidentiality
As a consultant we have multiple clients in the same field. There's nothing inherently unethical about it but to protect ourselves and or clients we always maintain a high degree of confidentiality.
As an IT consultant providing our skills to competitors won't put them at risk as we are extremely careful with protecting our client's interests.
#7 - Don't stir the pot
Every company has it's own drama but we will never be dragged into it. The only views our clients are paying us for are those that support our IT position.
We will always keep to our consulting views and leave all the personal drama to the staff working in that organisation.
#9 - Don't Create a Dependency
Techcellence will never secretly create a dependency just to maintain a relationship (pay check) with a client, as an IT provider we hear this happening far too often and we strongly believe it's morally and ethically wrong! A project might produce a new maintenance or support contract, but it must grow from need and mutual agreement, not pretence or trickery.
#10 - Don't sell for the sake of a sell
We will never up sell or knowingly sell a product that a client doesn't need just to make a profit. When working with our clients we will always have their requirements and if needed budget in mind.
#2 - Say No when Necessary
Clients hire us for our technical opinion, our experience, and our knowledge. Giving them anything less violates their trust and will eventually lead to business distrust.
Our clients may not always act on our advice and that's their choice.
Sometimes it's difficult for us to speak up when we disagree or even refuse to partake in that job, but we must.
If a customer or organisation chooses to not follow our advice and something goes wrong we have morally and ethically done right by that organisation by speaking the truth and giving sound advice
#4 - Uphold our Values and Ideals
We will always act with professional responsibility and integrity in our dealings with clients and their organisation. we will place he interests of the client above those of personal or sectional interests.
We will always work competently and diligently for our clients and employers. Using our range of knowledge and services, we will strive to provide our clients with an IT network that works properly for them, making their company more efficient, and ultimately more profitable.
#6 - Respect Management's Confidence
Just as we don't violate confidentiality between our clients, we don't spread confidential information through layers of the same company.
When our clients shares confidential information with us as part of the delivery process, we don't share that information with others in he company. It's not our place to say anything - we're hired as a trusted IT consultant.
#8 - Report Unethical Behaviour
If, we learn that someone within an organisation is doing something unethical or illegal (related to the company), we have an obligation to report our findings (no our suspicions) to someone in a position to intervene. Staff and management at Techcellence will never knowingly be involved in Unethical or illegal behaviour.
Firstly we will call a meeting to present our findings to the key business person/s and if they choose to continue with the behaviour we will dissociate ourselves and Techcellence from this organisation, and where necessary report our findings to the appropriate authorities.
#11 - Last, but not least
We will always treat you/our client as we would like to be treated if we were your client.
Techcellence can make a difference to your businessLet's Talk.
Why we do IT
We love to help
We get great satisfaction out of helping others.
Passion for technology
Our team have a genuine passion for technology and love bringing it to our clients.
Learn and share knowledge
We love to learn new skills and share the kowledge within our team and with our clients.