Who Are We..?

We're a Dynamic Team - With A Vision- A Mission- With Ethics & Values

With have many long term and loyal clients who are the best advocates of the difference techcellence has made to their businesses, it's not hard to see that there is more to the Techcellence team than just knowing IT.

Helping over 300 local companies in the Albury | Wodonga region - across various industries, we have developed a reputation for reliability and the ability to respond to IT business needs, before they become an issue.

We're a team who have a genuine passion for IT and a focus on service. We're trying to make IT easier for our customers by providing end results which are both cost effective, dependable and secure. And we really do love IT!. 

Our ability and willingness to think outside the box to achieve our clients desired outcome is one benefit to partnering with us. 

 

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We're all about creating solutions that make running your business easier.

You wouldn't waste time time or money shoving a square peg into a round hole so why do it with you business technology?

Investing in the wrong technology and setup for your business is a waste of money!

As an IT provider and business owners we fully understand the need to have the best for your businss needs while keeping the cost in mind. 

When it comes to current and future planing for your business, there is a fine line between spending too much and not enough - Spend too much on technology, and it will consume your time and budget, spend too little and you may get left behind by your competition. 

 You need to implement enough technology to see a real benefit, prevent the worst disasters, and not miss out on any major opportunities, while not spending more than you can handle.

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OUR JOURNEY

We, really do love IT!

Techcellence is a locally owned and operated IT company, created in 2009 by owners Darin and Sonya Fitzsimmons.

"Helping create the best solutions for our customers and providing IT support that match's individual business needs is our motive"

Darin Fitzsimmons

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Apart from being good at what we do, our team hold high standards of Moral, Values, Integrity and Passion for what we do.

Trust and transparency with our clients is of utmost importance and for this reason we have outlined the ethic we has as individuals and as a business operate. 

#1 Be Honest

We will never lie about our strengths, or background, our expertise, or even the hour's we spend on a project. Our clients trust us, they take a leap of faith when hiring us and we will never violate that trust for any reason, especially not to keep a job - which brings us to #2.

#3 - Wait when Necessary

Knowing when to wait is the flip side of #2. As an IT provider it is unethical to push a point of view beyond detection. In other words, it's our job to present what we've learnt and make our best recommendation. It's not our job to force our recommendation.

#5 - Maintain Confidentiality

As a consultant we have multiple clients in the same field. There's nothing inherently unethical about it but to protect ourselves and or clients we always maintain a high degree of confidentiality.

As an IT consultant providing our skills to competitors won't put them at risk as we are extremely careful with protecting our client's interests.

#7 - Don't stir the pot

Every company has it's own drama but we will never be dragged into it. The only views our clients are paying us for are those that support our IT position.
We will always keep to our consulting views and leave all the personal drama to the staff working in that organisation. 

#9 - Don't Create a Dependency

Techcellence will never secretly create a dependency just to maintain a relationship (pay check) with a client, as an IT provider we hear this happening far too often and we strongly believe it's morally and ethically wrong!  A project might produce a new maintenance or support contract, but it must grow from need and mutual agreement, not pretence or trickery. 

#11 - Last, but not least

We will always treat you/our client as we would like to be treated if we were your client. 

#2 - Say No when Necessary

Clients hire us for our technical opinion, our experience, and our knowledge. Giving them anything less violates their trust and will eventually lead to business distrust. 
Our clients may not always act on our advice and that's their choice.
Sometimes it's difficult for us to speak up when we disagree or even refuse to partake in that job, but we must.
If a customer or organisation chooses to not follow our advice and something goes wrong we have morally and ethically done right by that organisation by speaking the truth and giving sound advice.

#4 - Uphold our Values and Ideals

We will always act with professional responsibility and integrity in our dealings with clients and their organisation. we will place he interests of the client above those of personal or sectional interests. 

We will always work competently and diligently for our clients and employers. Using our range of knowledge and services, we will strive to provide our clients with an IT network that works properly for them, making their company more efficient, and ultimately more profitable. 

#6 - Respect Management's Confidence

Just as we don't violate confidentiality between our clients, we don't spread confidential information through layers of the same company.
When our clients shares confidential information with us as part of the delivery process, we don't share that information with others in he company. It's not our place to say anything - we're hired as a trusted IT consultant. 

#8 - Report Unethical Behaviour

If, we learn that someone within an organisation is doing something unethical or illegal (related to the company), we have an obligation to report our findings (no our suspicions) to someone in a position to intervene. Staff and management at Techcellence will never knowingly be involved in Unethical or illegal behaviour.

Firstly we will call a meeting to present our findings to the key business person/s and if they choose to continue with the behaviour we will dissociate ourselves and Techcellence from this organisation, and where necessary report our findings to the appropriate authorities.

#10 - Don't sell for the sake of a sell

We will never up sell or knowingly sell a product that a client doesn't need just to make a profit. When working with our clients we will always have their requirements and if needed budget in mind.   

(02) 6009 5112

Office Hours

8:30am to 5:30pm Mon - Fri (After hours by arrangement)

621b Dean Street, Albury, NSW 2640

contact@techcellence.com.au