There is more to the Techcellence team than just knowing IT, we're trying to make IT easier for our customers. Our ability and willingness to think outside the box to achieve our clients desired outcome is one benefit to partnering with us. We have many long term and loyal clients who are the best advocates of the difference techcellence has made to their businesses.
Helping over 200 local companies in Albury & Wodonga, across various industries, we have developed a reputation for reliability and the ability to respond to IT business needs, before they become an issue. We're a team who have a genuine passion for IT and a focus on service. We provide end results which are both cost effective, dependable and secure. And we really do love IT!.
Just as trying to put a square peg into a round hole is a waste of time, investing in the wrong technology and setup for your business is a waste of money and therefore we always do our best to create solutions which make doing business easier.
When it comes to current and future planing for your business, there is a fine line between spending too much and not enough. Spend too much on technology, and it will consume your time and budget, spend too little and you may get left behind by your competition. As an IT provider and business owners we fully understand this. You need to implement enough technology to see a real benefit, prevent the worst disasters, and not miss out on any major opportunities, while not spending more than you can handle.
We, really do love IT!
Techcellence is a locally owned and operated IT company, created in 2009 by owners Darin and Sonya Fitzsimmons.
"Helping create the best solutions for our customers and providing IT support that match's individual business needs is our motive"
To create solutions which make doing business easier.
We think outside the box to achieve your desired outcomes.
There is more to the Techcellence team than just knowing IT, we're trying to make IT easier for our customers.
Our ability and willingness to think outside the box to achieve our clients desired outcome is one benefit to partnering with us. We have many long term and loyal clients who are the best advocates of the difference techcellence has made to their businesses.
Apart from being good at what we do, our team hold high standards of Morals, Values, Integrity and Passion for what we do.
Trust and transparency with our clients is of utmost importance and for this reason we have outlined the ethic we has as individuals and as a business operate.
Sometimes it's difficult for us to speak up when we disagree or even refuse to partake in that job, but we must. If a customer or organisation chooses to not follow our advice and something goes wrong we have morally and ethically done right by that organisation by speaking the truth and giving sound advice.
We will always work competently and diligently for our clients and employers. Using our range of knowledge and services, we will strive to provide our clients with an IT network that works properly for them, making their company more efficient, and ultimately more profitable.
As an IT consultant providing our skills to competitors won't put them at risk as we are extremely careful with protecting our client's interests.
When our clients shares confidential information with us as part of the delivery process, we don't share that information with others in he company. It's not our place to say anything - we're hired as a trusted IT consultant.
We will always keep to our consulting views and leave all the personal drama to the staff working in that organisation.
If, we learn that someone within an organisation is doing something unethical or illegal (related to the company), we have an obligation to report our findings (no our suspicions) to someone in a position to intervene. Staff and management at Techcellence will never knowingly be involved in Unethical or illegal behaviour.
Firstly we will call a meeting to present our findings to the key business person/s and if they choose to continue with the behaviour we will dissociate ourselves and Techcellence from this organisation, and where necessary report our findings to the appropriate authorities.
Techcellence will never secretly create a dependency just to maintain a relationship (pay check) with a client, as an IT provider we hear this happening far too often and we strongly believe it's morally and ethically wrong! A project might produce a new maintenance or support contract, but it must grow from need and mutual agreement, not pretence or trickery.
We will never up sell or knowingly sell a product that a client doesn't need just to make a profit. When working with our clients we will always have their requirements and if needed budget in mind.
We will always treat you/our client as we would like to be treated if we were your client.