At Techcellence we deal with IT issues everyday, it is what we do! In this artle you can find some of the most common issues users encounter, and some tips and tricks to solve them.
- "I am unable to log in!"
This is easily fixed - make sure you haven't overlooked anything (the caps lock key perhaps?). Your password may have expired, or your account may have been locked due to too many unsuccessful login attempts. Your IT team should be able to reinstate any user rights, or reset your password.
- "I've got the dreaded blue screen of death!"
Most people will assume their PC is dead as soon as they see this, and it unlikely that many will read what is says on the screen. Simply rebooting can fix some blue screen of death's (or STOP errors as they are otherwise known). This problem is usually related to some hardware or a driver that is not working correctly. It usually happens after you install a new piece of hardware or update some drivers. It helps to notify your IT Support Technician what was happening on the computer prior to the error occurring, this will assist them in undoing the update or diagnosing the problem.
- "I've deleted some important files"
The first step is to check the recycle bin. If that fails, your IT Support partner can help you. Professional IT Support Partners will automatically back up all of your data, so anything you delete should be recoverable. Backup and disaster recovery solutions can restore your entire organisation's data after a disaster - maximising business continuity.
- "I just closed my document without saving"
This is a common occurrence and can often send users into a panic state when they accidentally do it. However, all your work is definitely not lost. If you have AutoRecover options enabled in Microsoft Office, then there are some easy steps to recover your work.
- "My computer is running slow!"
This could be a simple fix - Are you running 20 programs all at once? Scheduled system scans or updates can also cause slow performance. A Professional IT Support Partner such as Techcellence will handle all your scans and updates for you automatically, outside office hours. Slowness could also be caused by viruses or malware. In this case, disconnect your device from any networks and let your IT Support Partner resolve this issue.
- "My computer just shutdown unexpectedly!"
This could be related to overheating. Check your computer for dust, and make sure it is in a cool and ventilated place as power supply failures can be common in dusty/dirty locations. Check that there are no local environment issues, like a disconnected power lead. This issue could also be related to a virus, if this is the case, disconnect the computer from any networks and call your IT Support Partner.
- "I can't print anything"
Get the obvious out of the way first. Check that the printer is turned on, has paper, has ink/toner, paper in the correct tray, USB or network cable is plugged in etc. If is not an obvious issue, there may be a connection problem - the printer is probably not connected to the network properly, so call your IT Support Partner for help.
- "My internet is really slow"
If you're connecting wirelessly, then location may be the problem. The signal is not necessarily strong in all parts of the building. Similarly, you could just be too far away. If this is not the case, then spyware or viruses may be a likely cause.
- "I keep losing access to the wireless network!"
This could be due to an overloaded router. Call your IT Support Partner and explain the problem. They may need you to try connecting to the network with another device.
- "My computer does not recognise my USB device"
First things to check are - Does the device work in a different USB port on the machine? Are other devices recognised in that port? Does the device work on another user's machine? If you have tried these troubleshooting methods and still have no luck, then your IT Support Partner can proceed with some more in-depth troubleshooting.