Fully Managed IT Service and Support

Think about what's most important in your business today - Does technology come to mind?

No matter what your core business is, there’s no denying that technology plays an important role in day-to-day operations. And as we grow more dependent on IT, it’s becoming increasingly-important that your network and systems are online and operating efficiently at all times.

That’s where our fully-managed approach to IT can help. With proactive remote monitoring and management, we’re able to keep tabs on your IT infrastructure 24x7, 365 days a year – and when a problem does arise, our technical experts can quickly resolve it; in many cases before you’re even aware that there was a problem at all.

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Flexible IT Support for your business

Services, Support & Technology to meet your ongoing operationial requirements

Fully managed IT Services

Services Included

Help Desk

Besiness hours support desk to quickly resolve issues and use your IT system effectively.

Priority

Our Fully Managed Customers get priority support. Ensure that your team get the support they need when they need it..

Patching

Proactive patching of computers and servers. Keeping systems updated with security patches helps ensure business productivity and data security.

Monitoring

Proactive Monitoring of your Computers, Server/s and Internet Link allows us to spot issues quickly and begin resolving them before they become an issue for you.

Proactive Support

Scheduled Backup testing and reporting. Annual Disater Recovery tests..

Planning

Regular IT and Business planning meetings. A full Business Continuity Plan for your Business IT Systems.

Fixed Price Support

Techcellence can manage your whole network for a fixed monthly fee. No more surprises. get the support your team needs when they need it.

Fixed Price Network Support. Pro-Active Support. Total Peace of Mind.

Techcellence provide complete management for your entire network for one simple monthly fee. We can build a package to suit your exact needs including Helpdesk Support, Proactive Patching and Alerting, Proactive Backup Monitoring and Testing and Priority Support Access.

Options for Fully Managed Support include:

 

Helpdesk Support
    Security Updates
Microsoft Windows and Office 365 
     IT Security Awareness 
Network Monitoring
     Internet Access Monitoring
Internet and Data Security
     Fully Managed Backups
Disaster Recovery Testing
     Cloud Service Support
Cloud Service Management
     Software License Management
Computer Hardware Support
     Managed Antivirus
Managed Firewall
     Managed Wireless
Managed Networking
     2 Factor Authentication across Apps and Services
Regular IT planning meetings
     Priority Support Access
Monthly Reporting

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IT Support that you need, anytime, anywhere

The technical support solutions that Techcellence puts in place enable quick implementation, flexible remote management, and endless scalability.

Our resources, relationships, and experience will help your business catapult into efficiency.

When your company experiences the standards Techcellence provides you will enjoy the benefits of a reliable and robust server and network environment.

Techcellence provides a dynamic mix of services and technology to meet the ongoing operation requirements and cybersecurity risk profile of your business.

Looking to implement a point solution that your staff can support or you require a completely managed solution, we have the resources and tools to take on the workload!

Techcellence IT solutions and services are based on consumption, giving you the unique flexibility to pay only for what you need. We offer a serveral service platforms that can be combined to effectively achieve your desired technology and security aims.


We have been servicing clients in Albury-Wodonga for over 10 years and ALL of our technicians are full-time employees experienced in every area of networking. When you hire us for ANY project, you expect it to be done right; our work is guaranteed.

We understand the impact downtime can have on a company, so Techcellence's top priority is to get your company IT support as soon as problems arise.

We’re proud of the fact that majority of calls are immediately ‘transferred’ to our service desk allowing callers to speak with a IT support technician.

All of our processes are geared toward providing fast IT support.

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