NOT JUST A QUICK FIX TO YOUR IT PROBLEMS!
There is more to the Techcellence team than just knowing IT, we're trying to make IT easier for our customers. Our ability and willingness to think outside the box to achieve our clients desired outcome is one benefit to partnering with us. We have many long term and loyal clients who are the best advocates of the difference techcellence has made to their businesses.
THERE MORE TO US THAN MEETS THE EYE!
Apart from being good at what we do, our team hold high standards of Moral, Values, Integrity and Passion for what we do. Trust and transparency with our clients is of utmost importance and for this reason we have outlined the ethic we has as individuals and as a business operate.
TECHCELLENCE CODE OF ETHICS
#1 - Be Honest
We will never lie about our strengths, or background, our expertise, or even the hour's we spend on a project.
Our clients trust us, they take a leap of faith when hiring us and we will never violate that trust for any reason, especially not to keep a job - which brings us to #2
#2 - Say No when Necessary
Clients hire us for our technical opinion, our experience, and our knowledge. Giving them anything less violates their trust and will eventually lead to business distrust. Our clients may not always act on our advice and that's their choice.
Sometimes it's difficult for us to speak up when we disagree or even refuse to partake in that job, but we must. If a customer or organisation chooses to not follow our advice and something goes wrong we have morally and ethically done right by that organisation by speaking the truth and giving sound advice.
#3 - Wait when Necessary
Knowing when to wait is the flip side of #2. As an IT provider it is unethical to push a point of view beyond detection. In other words, it's our job to present what we've learnt and make our best recommendation. It's not our job to force our recommendation.
#4 - Uphold our Values and Ideals
We will always act with professional responsibility and integrity in our dealings with clients and their organisation. we will place he interests of the client above those of personal or sectional interests.
We will always work competently and diligently for our clients and employers. Using our range of knowledge and services, we will strive to provide our clients with an IT network that works properly for them, making their company more efficient, and ultimately more profitable.
#5 - Maintain Confidentiality
As a consultant we have multiple clients in the same field. There's nothing inherently unethical about it but to protect ourselves and or clients we always maintain a high degree of confidentiality.
As an IT consultant providing our skills to competitors won't put them at risk as we are extremely careful with protecting our client's interests.
#6 - Respect Management's Confidence
Just as we don't violate confidentiality between our clients, we don't spread confidential information through layers of the same company.
When our clients shares confidential information with us as part of the delivery process, we don't share that information with others in he company. It's not our place to say anything - we're hired as a trusted IT consultant.
#7 - Don't stir the pot
Every company has it's own drama but we will never be dragged into it. The only views our clients are paying us for are those that support our IT position.
We will always keep to our consulting views and leave all the personal drama to the staff working in that organisation.
#8 - Report Unethical Behaviour
If, we learn that someone within an organisation is doing something unethical or illegal (related to the company), we have an obligation to report our findings (no our suspicions) to someone in a position to intervene. Staff and management at Techcellence will never knowingly be involved in Unethical or illegal behaviour.
Firstly we will call a meeting to present our findings to the key business person/s and if they choose to continue with the behaviour we will dissociate ourselves and Techcellence from this organisation, and where necessary report our findings to the appropriate authorities.
#9 - Don't Create a Dependency
Techcellence will never secretly create a dependency just to maintain a relationship (pay check) with a client, as an IT provider we hear this happening far too often and we strongly believe it's morally and ethically wrong! A project might produce a new maintenance or support contract, but it must grow from need and mutual agreement, not pretence or trickery.
#10 - Don't sell for the sake of a sell
We will never up sell or knowingly sell a product that a client doesn't need just to make a profit. When working with our clients we will always have their requirements and if needed budget in mind.
#11 - Last, but not least
We will always treat you/our client as we would like to be treated if we were your client.